Support

Contact the Help Desk

Phone: 800-231-5747
Fax: 305-284-6992
Email: chris.um@miami.edu
Hours: 8:30am - 5:00pm ET
Days: Monday - Friday except Holidays

The Help Desk provides technical assistance to CHRIS users and data facilitators at all FDLRS centers. Technical Support is made available by phone and online. The Help Desk supports a cross platform environment of Windows and Macintosh computers.

  • Computers, printers, and networking
  • Backup and security
  • Problem solving
  • Online Troubleshooting
  • Online instruction
  • Online updates
  • Scheduled online training
  • Software upgrade assistance
  • Instruction and assistance with reports